Returns Information
Your Right to Cancel
If you purchase online, you have the right to cancel your order within 14 days of receiving the goods, in line with EU consumer protection legislation. If you'd like to cancel or return an order, please get in touch with our sales team at websales@archers.ie
How Do I Return My Item?
Please ensure items are securely packaged to prevent any damage in transit. Items must be in the packaging they were recieved in and unopened, unless faulty.
Returning Items In Store
You can return your item to Archers Ballina. Please bring your order receipt/invoice with you to ensure a full refund.
Returning Items By Post/Courier
Alternatively, you can return your item by post or courier to Archers, Bunree Rd., Abbeyhalfquarter, Ballina, Co. Mayo F26 T6P4.
Please contact us at websales@archers.ie beforehand to let us know you're returning your order.
- Return costs are the customer’s responsibility unless the item is faulty
- Refunds are processed after inspection of returned goods
- Refunds can take up to 10-14 days to appear in your bank account.
Standard Returns
To be eligible for a standard return:
- The product must be in resalable condition
- Our sales team must first inspect the product and agree to the return
- The item must be unused and undamaged
- The packaging must be unopened and undamaged
- You'll need to provide your invoice and order number
Once approved, we'll offer a Cash Refund, or Store Card.
Faulty Goods
Where goods are faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, price reduction, or refund in accordance with applicable consumer protection legislation.
This does not affect your statutory rights. A full copy of our returns policy is available on request.
