Returns Policy

For Standard Returns:

• Products must be in resalable condition
• Sales team must first inspect product and agree return
• The product must be unused and undamaged
• The packaging must be unopened and undamaged
• Invoice and order numbers are provided

A decision will then be made to issue a Replacement, Repair, Cash refund or Store Card.

For Special Orders – Non Stock Items:

“Special Orders” of goods that are ordered in, at the request of the Customer (ie., non-stock items) may only be returned with the pre-approval of the Supplier / Manufacturer and will be subject to a minimum restocking charge of 20%.

Please note that some Suppliers will not accept return of these goods.

This does not affect your statuary rights.

A full copy of our returns policy is available on request.