FAQ

Ordering Online

1. How do I place an order? Browse our online store, add your chosen products to your basket and follow the checkout steps to complete your purchase.

2. Can I enquire about products that aren't available to buy online? Yes! If a product is listed on our website but isn't available for online purchase, contact us through our product enquiry form and our team will help with pricing, availability and further information.

3. Can I change or cancel my order? Please contact our team as soon as possible at websales@archers.ie. We will do our best to help if your order hasn't already been dispatched.

4. What payment methods can I use? Available payment methods are displayed at checkout when placing your order.

Delivery & collection

5. Do you deliver nationwide? We offer online delivery across Ireland for eligible products. Some bulky items or specialist products may have different delivery arrangements.We do not ship internationally as of yet.

6. How much does delivery cost? Standard delivery is €6.99 and large-item delivery is €9.99, depending on the product and applicable delivery options.

7. How long will my order take to arrive? Delivery times depend on the product, destination and delivery service. Please check our delivery information for details.

8. Can I track my order? Where tracking is available, delivery details will be provided once your order has been dispatched.

9. Can I collect my order in store? Click & Collect is available on eligible products. Check the options displayed on the product page or at checkout before placing your order.

10. Can my order arrive in more than one parcel? Yes. Depending on the size and quantity of items ordered, your order may be dispatched in multiple packages.

Returns & refunds

11. What is your returns policy? Eligible online purchases can generally be cancelled within 14 days of receiving the goods, subject to applicable consumer rights and exceptions. Please see our full returns policy.

12. How do I return an item? Contact websales@archers.ie before returning your order. Items can be returned in store at Archers Ballina or sent by post/courier in accordance with our returns policy.

13. What if my item arrives damaged or faulty? Contact our team as soon as possible with your order number and details of the issue. If possible, include photographs of any damage so we can advise on the next steps.

14. When will I receive my refund? Refund timing depends on the return and payment method. Our returns policy advises that refunds can take 10–14 days to appear in your bank account after processing. 

Products & support

15. Are all products on your website available to buy online? No. Some products are displayed for information and research purposes only. If you can't add an item to your basket, contact us to enquire about price, availability or ordering options.

16. Can I get advice before buying a product? Absolutely. Our experienced team can help with product information and advice. Contact us or visit our Ballina or Castlebar stores. 

17. Do you offer delivery and installation for electrical appliances? Yes. We offer different appliance delivery and installation options. Services and prices vary depending on the appliance, so please check our delivery information.

18. How can I contact Archers? Email info@archers.ie or call our stores:

• Ballina: 096 72777

• Castlebar: 094 9021138